Financial crime moves fast. Every transaction, approval, and data point carries risk, and in a highly regulated industry, the margin for error is minimal, making it imperative for payment technology companies to demand—and have—more than just software. Senior leaders in AML and fraud operations at B4B Payments shared how listening to customer needs led to a major success story within weeks.
For B4B Payments, onboarding had to be more than just a checkbox for compliance—it needed to support business growth without disruption. Angela Cavendish, Fraud and Financial Crime Manager, described Flagright’s hands-on approach as a game changer. From day one, Flagright worked closely with B4B Payments to ensure a structured and efficient transition, delivering a level of support rarely seen in the industry.
Rather than a generic implementation process, the onboarding was tailored to B4B Payments’ operational needs. Weekly syncs kept both teams aligned, while rules migration ensured key risk scenarios were preserved without requiring a complete overhaul. The transition was further strengthened by testing cycles, allowing refinements before production go-live. Meanwhile, dedicated training sessions gave the team confidence in managing investigations from day one.
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Mantas Birgėla, MLRO at B4B Payments, emphasized how the clear structure and adaptability of the system played an equally crucial role in ensuring a fast and confident go-live. The real-time transaction monitoring, backed by an extensive rule library and an intuitive rule builder, enabled the team to quickly configure AML and fraud rules. Combined with the structured training, this meant B4B Payments’ fraud and compliance teams were ready to investigate alerts within days.
Despite strict regulatory requirements, B4B Payments went live in just two weeks. Beyond its technical strengths, Flagright’s well-executed implementation ensured a smooth rollout with no disruption to operations.
Since deployment, B4B Payments has expanded its use of Flagright’s suite, particularly leveraging AI features, which have significantly improved investigation speed and fraud detection capabilities.
Tom Jennings, CEO of B4B Payments, underscored how Flagright’s AI-native compliance platform has enhanced their fraud detection and AML monitoring, allowing them to proactively mitigate risks while ensuring regulatory compliance.
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